Shipping Policy

At RangRez Brand, we aim to process and deliver your orders safely and as quickly as possible. Please review our Shipping Policy before placing your order.

1. Order Processing

Orders are normally processed after successful confirmation.

Processing time may vary depending on:

• Product availability

• Order volume

• Weekends or public holidays

• Order verification requirements

Once your order has been dispatched, you may receive a confirmation message or tracking information where available.

2. Delivery Time

Estimated delivery times may vary depending on the delivery location and courier service.

Delivery may take longer during:

• Public holidays

• Sale periods

• High order volumes

• Severe weather conditions

• Courier delays

• Remote-area deliveries

Please note that delivery times are estimates and cannot always be guaranteed.

3. Shipping Charges

Shipping charges, where applicable, will be shown at checkout or communicated before your order is confirmed.

Shipping costs may vary based on:

• Delivery location

• Order size

• Courier service

• Special delivery requirements

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

Customers placing COD orders are requested to:

• Provide accurate contact information

• Remain available for courier calls

• Accept confirmed orders upon delivery

Repeated refusal of confirmed COD orders may result in COD availability being limited for future orders.

5. Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Complete delivery address

• Active contact number

• Any necessary delivery instructions

RangRez Brand will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Courier Delays

Once an order has been handed over to the courier company, certain delays may be outside the control of RangRez Brand.

We will make reasonable efforts to assist customers if a shipment is significantly delayed.

7. Missed or Failed Delivery

If the courier is unable to deliver the parcel because:

• The customer is unavailable

• The contact number is unreachable

• The address is incorrect

• The customer refuses the parcel

the shipment may be returned to us.

Additional shipping charges may apply if the customer requests re-delivery.

8. Damaged Parcels

If your parcel arrives visibly damaged, please take clear photographs or video before opening it where possible.

If the product inside is damaged, defective, or incorrect, please contact us promptly with:

• Your order number

• Photos or video

• A brief explanation of the issue

Eligible cases will be handled according to our Return & Refund Policy.

9. Order Tracking

Where tracking is available, customers may receive tracking information after dispatch.

Please allow some time for the tracking status to update after the parcel has been handed over to the courier.

10. Address Changes

If you need to change your delivery address, please contact us as soon as possible.

Address changes may only be possible before the order has been dispatched.

Once the parcel has been shipped, we may not be able to change the delivery address.

11. Order Cancellation

Orders may be cancelled before dispatch by contacting us promptly.

Once an order has been shipped, cancellation may no longer be possible and the order will be handled according to our Return & Refund Policy after delivery.

12. Contact Us

For any shipping-related questions, please contact RangRez Brand on WhatsApp:

WhatsApp / Contact Number: 0315-8533703

Please include your order number when contacting us so we can assist you more quickly.

13. Policy Updates

RangRez Brand reserves the right to update this Shipping Policy whenever necessary.

Any changes will be published on this page.

By placing an order with RangRez Brand, customers acknowledge that they have reviewed and accepted this Shipping Policy.